Vedacure Returns & Refund Policy

This Returns & Refund Policy (“Policy”) is issued in accordance with the applicable laws of India, including but not limited to the Consumer Protection Act, 2019, and shall govern all returns and refunds for purchases made through the Vedacure webstore (“Platform”).

1. Eligibility for Returns

1.1 Returns shall be accepted strictly under the following circumstances:

• Wrong Product Supplied: Where the product delivered does not match the product ordered.

• Damaged Product: Where the product is physically damaged at the time of delivery, subject to confirmation through photographic evidence provided at the time of delivery.

• Expired Product: Where the product delivered is found to be expired, provided such claim is raised within two (2) days from the date of delivery.

1.2 No other grounds for return shall be entertained.

2. Proof and Confirmation

2.1 For wrong or damaged products, the customer shall provide clear photographic evidence at the time of delivery confirmation. 2.2 For expired products, the customer shall submit proof of expiry within two (2) days of delivery. 2.3 Vedacure reserves the right to verify and validate all claims prior to approving a return.

3. Return Procedure

3.1 Customers must notify Vedacure through the official customer support channel immediately upon discovery of an eligible issue. 3.2 Returns shall be processed only after Vedacure’s confirmation of eligibility. 3.3 Products returned without prior authorization shall not be accepted.

4. Refunds

4.1 Upon approval of a return, refunds shall be processed to the original mode of payment within seven (7) to ten (10) business days. 4.2 Shipping and handling charges are non‑refundable, except where the return is due to Vedacure’s error. 4.3 Vedacure shall not be liable for delays in refund processing attributable to the customer’s bank or payment gateway.

5. Non‑Returnable and Non‑Refundable Items

5.1 The following items shall not be eligible for return or refund:

• Products opened, used, or tampered with after delivery.

• Products returned without proof of damage, wrong supply, or expiry.

• Products returned beyond the stipulated timelines.

6. Order Cancellation

6.1 Orders may be cancelled by the customer prior to dispatch. 6.2 Once an order has been shipped, cancellation shall not be permitted.

7. Exchange Policy

7.1 Vedacure does not offer product exchanges. 7.2 Customers may only seek refunds in accordance with this Policy.

8. Governing Law and Jurisdiction

8.1 This Policy shall be governed by and construed in accordance with the laws of India. 8.2 Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.